We will aim to provide you with your ordered Products as close as possible to your requested delivery/collection time.The Customer agrees to accept delivery of the Products at the agreed time and place of delivery.

If you have chosen for the Products to be delivered, Kanna's delivery partner will deliver the order to the main entrance of the delivery address but any deliveries carried into the delivery address will only be made if the driver and you consent to this. If you are not present to take delivery of the goods at the address given in your order, then We will not refund you the price for your order and will charge you for the full amount of your order. Products are subject to availability. 

The estimate duration for customers to receive products is 3 days of Kanna's working day upon order from our website. We use on-demand/express delivery, where product will deliver on same day after the product is made, not product been placed order.

Delivery charges base on Lalamove:-


Weight Limit:

10 kg

Size Limit (L × W × H):

36 cm × 36 cm × 36 cm

Base Fare:

0 - 4 km: RM 4.00

Fare After 4 km:

RM 1.00 / km


Weight Limit:

40 kg

Size Limit (L x W x H):

50 cm x 50 cm x 50 cm

Base Fare:

0 - 5 km: RM 7.00

5.1 - 10 km: RM 10.00

Fare After 10 km:

RM 1.50 / km

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